Customer service
HSM optimizes customer relationships through continuous product and process improvement. Our flexible production offers products for series and individual part business, from batch sizes from 1,000 pieces up to individual production according to customer requirements. We support series production with a fast forecast service for just-in-time deliveries and manufacture individual parts according to customer requirements. We also offer flexible standard solutions such as customizable restraint systems for forklift trucks.
Repair & maintenance
HSM in Ernsgaden offers a specialized repair and maintenance service for its own products such as restraint systems. The service is characterized by speed, flexibility and thoroughness. As an experienced specialist welding company, HSM is certified to ISO 9001:2015 and has welding certificates.
Customers can send in defective parts for repair instead of carrying out on-site repairs. HSM attaches great importance to the speedy and efficient processing of maintenance and repair orders and to punctuality in order to ensure customer satisfaction. Long-term customer satisfaction is the focus of HSM’s efforts.
Spare parts
HSM offers original remanufactured spare parts for restraint systems that are available as standard to ensure continuity of supply. Our high-quality spare parts enable easy installation and responsive service to get our customers back up and running quickly.
